Cabela's
06-24-2008, 11:22 AM
#1
Giant Nontypical
Thread Starter
Join Date: Feb 2003
Posts: 9,175
Cabela's
A story about how Cabela's stands by their products.
About a month ago, I went to Cabela's store in Ft Worth to get a scope for my new Vixen. I'd intended to get a VariZone, but they didn't have any in stock. No LumiZones either. In fact, no crossbow scopes at all that would work on a Weaver style base. Plenty of Barnett scopes, but they only fit tip-off bases.
The guy behind the counter said I should go try the bargain cave. There was only one there, a TenPoint 3X Proview. It was on sale for the same price as the VariZone, which was a great deal. When I got it home though and mounted it on the Vixen, it became obvious that the crosshairs were not square with each other. Defective product. The label on the box said 'Sold As Is. No Return.' I thought at that point I was screwed.
Well, I got a customer survey from them asking about my shopping experience. Now, being one that's always had the outlook that you don't ask a question that you don't want to hear the answer for, I told them about my experience. I told them I didn't think too kindly of a store that would put out defective merchandise for sale with a no return policy and generally read them the riot act.
The next day, I got a call on my voice mail from the manager, telling me he wanted to make things right. I just got back from visiting with him. He told me Cabela's has a liberal return policy because of the bargain cave, that most everything in there are returned items and they often don't know a product is defective unless the customer tells them so when they bring it back. (Word of caution - THOROUGHLY check anything you buy in the bargain cave at a Cabela's store!. I've never had a problem with Cabela's before and trusted them, so I didn't.)
To make a long story short, they ordered me a brand new VariZone and cut me one heck of a deal on it, to make up for my gas money driving back over there. It wound up giving me enough store credit that I was able to buy a range ramrod for my muzzleloader, a pound of Pyrodex and a box of percussion caps and still have a little left over.
Just wanted to give them a good thumbs up from me for their service and wanting to make their customers happy.
About a month ago, I went to Cabela's store in Ft Worth to get a scope for my new Vixen. I'd intended to get a VariZone, but they didn't have any in stock. No LumiZones either. In fact, no crossbow scopes at all that would work on a Weaver style base. Plenty of Barnett scopes, but they only fit tip-off bases.
The guy behind the counter said I should go try the bargain cave. There was only one there, a TenPoint 3X Proview. It was on sale for the same price as the VariZone, which was a great deal. When I got it home though and mounted it on the Vixen, it became obvious that the crosshairs were not square with each other. Defective product. The label on the box said 'Sold As Is. No Return.' I thought at that point I was screwed.
Well, I got a customer survey from them asking about my shopping experience. Now, being one that's always had the outlook that you don't ask a question that you don't want to hear the answer for, I told them about my experience. I told them I didn't think too kindly of a store that would put out defective merchandise for sale with a no return policy and generally read them the riot act.
The next day, I got a call on my voice mail from the manager, telling me he wanted to make things right. I just got back from visiting with him. He told me Cabela's has a liberal return policy because of the bargain cave, that most everything in there are returned items and they often don't know a product is defective unless the customer tells them so when they bring it back. (Word of caution - THOROUGHLY check anything you buy in the bargain cave at a Cabela's store!. I've never had a problem with Cabela's before and trusted them, so I didn't.)
To make a long story short, they ordered me a brand new VariZone and cut me one heck of a deal on it, to make up for my gas money driving back over there. It wound up giving me enough store credit that I was able to buy a range ramrod for my muzzleloader, a pound of Pyrodex and a box of percussion caps and still have a little left over.
Just wanted to give them a good thumbs up from me for their service and wanting to make their customers happy.
06-24-2008, 02:10 PM
#2
Nontypical Buck
Join Date: Jul 2007
Location: No.MN
Posts: 1,053
RE: Cabela's
Great deal. But how did you manage to get those crosshairs off kilter so you could return it?
Just kidding. I purchased my Marcum LX 5 (fish locator) in 'the cave'. Other than having a fishing lure hook stuck in the cover, it was brand new. Saved $150. I'm thinkin' someone took it home but mamma said "no way" to a $500 fish finder.
Just kidding. I purchased my Marcum LX 5 (fish locator) in 'the cave'. Other than having a fishing lure hook stuck in the cover, it was brand new. Saved $150. I'm thinkin' someone took it home but mamma said "no way" to a $500 fish finder.
06-24-2008, 03:49 PM
#3
Giant Nontypical
Thread Starter
Join Date: Feb 2003
Posts: 9,175
RE: Cabela's
Thinking about it once I got home, I started thinking I should have said I wanted a LumiZone instead, but I really didn't want anything more than I had actually paid for. I didn't pitch a fit when they proposed their deal though.
06-24-2008, 09:48 PM
#4
Nontypical Buck
Join Date: Nov 2005
Location: Mn.
Posts: 3,399
RE: Cabela's
Iam glad they did you right.............
I had a bad incounter with the cabelas in rogers Mn when I was looking at recurves,no one offerd to help meand then Ie-mailed them about it,they called mewanted the day and time and went back and watched the vidio tape,lo and behold I recived a phone call and they wanted to right a wrong,I said no thanks I live to far away to drive back there(160 miles)and then thanked them for takeing the time to look into it and told them Itook myrecurvebow biz else where........ my CB biz gets taken care of thru here and my local shop treats me well with my compounds.......
I had a bad incounter with the cabelas in rogers Mn when I was looking at recurves,no one offerd to help meand then Ie-mailed them about it,they called mewanted the day and time and went back and watched the vidio tape,lo and behold I recived a phone call and they wanted to right a wrong,I said no thanks I live to far away to drive back there(160 miles)and then thanked them for takeing the time to look into it and told them Itook myrecurvebow biz else where........ my CB biz gets taken care of thru here and my local shop treats me well with my compounds.......
