Customer Service
#1
Fork Horn
Thread Starter
Join Date: Nov 2007
Location: Tennessee
Posts: 362
Customer Service
I ordered my bow, Hoyt Katera, back in January. It came in around February sometime and sat at the dealer for about a month. All the parts were in: Bow, Fuse Itrepid Sight etc....Now the dealer ordered the right rest but the wrong one came in. It took me almost two months to get the right one in and I had to order it myself after getting a refund from the dealer. Now the problem that I have been dealing with is the sight that I have is suppose to have the micro adjustment screws with it. They never came. I have been trying to get the screws now for almost three months. If course Fuse can't help me because I am not a dealer and they can't confirm the order. There have been only a couple of people that know about the situation in the sporting goods department and when they are not there I get no help and have to call back. What is my course of action here? Send the sight back get refund and reorder from somewhere else? Anyone had this problem?
#5
Fork Horn
Thread Starter
Join Date: Nov 2007
Location: Tennessee
Posts: 362
RE: Customer Service
It is a large store such as a bass pro etc....The only one that I had found relatively close to me that deals with Hoyt. I have a local shop that is very good however they do not deal with Hoyt. Trust me I will never purchase nor shop there again. Just wondering the best way to get out of this.