Tom Redmond Outdoors...Archery Experts.. UPDATED pg.2
#1
Tom Redmond Outdoors...Archery Experts.. UPDATED pg.2
Well guys, to say that I have been a little disappointed with this company is an understatement. I placed an order for some gear from them two weeks ago. It was nothing big, broadheads, field points, stabilizer, arrows, and a string. I paid for it and everything was good, I got my confirmation e-mail and figured that I would have my gear in about a week. Well, after a week without having it I decided to check my on-line order status and it said that the payment had been processed but the items hadn't been shipped. I decided to send an e-mail to them asking about what the hold up was with shipping my order out. Well, the next day I decide to check my order status on-line again and now it doesn't show that I placed an order at all. I then checked with my credit card company and it was charged to my account. I waited a few days and it still didn't come so yesterday I sent them another e-mail and as of now I still haven't got a reply. I am going to wait until Thursday and if my gear isn't here by then or I don't get a reply from them I will be placing a call to there company and expressing my dis-satisfaction with how things have been handled. Just wanted to give everybody a heads up, it shows a true lack of customer appreciation when they can't take the time to e-mail somebody back
#3
RE: Tom Redmond Outdoors...Archery Experts
ORIGINAL: Buck Magnet
Well guys, to say that I have been a little disappointed with this company is an understatement. I placed an order for some gear from them two weeks ago. It was nothing big, broadheads, field points, stabilizer, arrows, and a string. I paid for it and everything was good, I got my confirmation e-mail and figured that I would have my gear in about a week. Well, after a week without having it I decided to check my on-line order status and it said that the payment had been processed but the items hadn't been shipped. I decided to send an e-mail to them asking about what the hold up was with shipping my order out. Well, the next day I decide to check my order status on-line again and now it doesn't show that I placed an order at all. I then checked with my credit card company and it was charged to my account. I waited a few days and it still didn't come so yesterday I sent them another e-mail and as of now I still haven't got a reply. I am going to wait until Thursday and if my gear isn't here by then or I don't get a reply from them I will be placing a call to there company and expressing my dis-satisfaction with how things have been handled. Just wanted to give everybody a heads up, it shows a true lack of customer appreciation when they can't take the time to e-mail somebody back
Well guys, to say that I have been a little disappointed with this company is an understatement. I placed an order for some gear from them two weeks ago. It was nothing big, broadheads, field points, stabilizer, arrows, and a string. I paid for it and everything was good, I got my confirmation e-mail and figured that I would have my gear in about a week. Well, after a week without having it I decided to check my on-line order status and it said that the payment had been processed but the items hadn't been shipped. I decided to send an e-mail to them asking about what the hold up was with shipping my order out. Well, the next day I decide to check my order status on-line again and now it doesn't show that I placed an order at all. I then checked with my credit card company and it was charged to my account. I waited a few days and it still didn't come so yesterday I sent them another e-mail and as of now I still haven't got a reply. I am going to wait until Thursday and if my gear isn't here by then or I don't get a reply from them I will be placing a call to there company and expressing my dis-satisfaction with how things have been handled. Just wanted to give everybody a heads up, it shows a true lack of customer appreciation when they can't take the time to e-mail somebody back
They website is crazy, I mean crazy. It told me my stuff was shipped and some of it was not[:@]
#4
RE: Tom Redmond Outdoors...Archery Experts
huh..thats odd.
i ordered a 7" doinker they had on sale a while back and a couple other things. it was at my house quick..no problems..even got an autographed picture and still get catalogs in the mail from them...
id give em a call...
i delt with a couple small companies like that and their online stuff doesnt work well. one scope dealer dont even use their tracking system and info..showed my order but looked like it never shipped. called them a couple days later on lunch...said it was shipped the next day..went home and it was there. had a problem with one gun part dealer...i ordered online and somehow my stuff was sitting in a box and never got shipped...gave em a call and they rushed it for me...
i found that calls are better than emails. i like to hear them punching the buttons while im on the phone with them.
i ordered a 7" doinker they had on sale a while back and a couple other things. it was at my house quick..no problems..even got an autographed picture and still get catalogs in the mail from them...
id give em a call...
i delt with a couple small companies like that and their online stuff doesnt work well. one scope dealer dont even use their tracking system and info..showed my order but looked like it never shipped. called them a couple days later on lunch...said it was shipped the next day..went home and it was there. had a problem with one gun part dealer...i ordered online and somehow my stuff was sitting in a box and never got shipped...gave em a call and they rushed it for me...
i found that calls are better than emails. i like to hear them punching the buttons while im on the phone with them.
#5
Nontypical Buck
Join Date: Feb 2003
Location: Isle, MN
Posts: 1,469
RE: Tom Redmond Outdoors...Archery Experts
he used to have a proshop in champlain minnesota (called archery experts). His guy once charged me $3 for advice. He just kind of tacked it on to my arrow order. The store closed soon after.
#6
RE: Tom Redmond Outdoors...Archery Experts
I've heard lots of people having a problems with archery experts lately. I've used them quite a bit for my online ordering and have never had a problem. Hopefully you get your situation figured out.
#7
RE: Tom Redmond Outdoors...Archery Experts
I've ordered from them a few times and never had a problem whatsoever. Last time I called to place an order, Tom Redmond himself took the call.
Sorry to hear about your experience.
Sorry to hear about your experience.
#9
RE: Tom Redmond Outdoors...Archery Experts
yeah. Id be pretty fired up about that... accully id be REALLY fired up, thats bull crap for them to screw you around on something like that, if they had a store locally id go and make a scene, it will get you some customer service...
Ryan.
Ryan.